bng365 Privacy Policy
Your personal information is completely safe at bng365. This policy explains in detail what information we collect, how we use it, and how we keep it secure.
This privacy policy ("Policy") applies to users ("you", "your") of the bng365 platform ("we", "our"). By visiting the bng365.lat website or creating an account, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.
bng365 is a trusted online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is one of our core responsibilities. That is why we follow modern SSL encryption technology and strict data protection processes to keep your information secure at all times.
In this Policy we describe what types of information are collected, the purposes for which they are used, when they may be shared with third parties, and what your rights are. If you have any questions about our privacy policy, please contact us via 24/7 live chat or email.
What Information We Collect
Personal Identity Information
During account registration we collect the following information:
- Full name and date of birth
- Valid email address
- Mobile number
- Residential address
- National ID card or passport (for identity verification)
Financial and Transaction Information
Information required for payment processing:
- bKash, Nagad or Rocket account number
- Deposit and withdrawal transaction history
- Balance and bonus information
- Betting activity records
Technical and Device Information
Information collected automatically when you visit our site:
- IP address and device type
- Browser version and operating system
- Browsing patterns and duration on the site
- Cookie and session data (details below)
Support and Communication Information
Information provided during customer service:
- Live chat conversation records
- Email correspondence
- Details of complaints and reviews
- Feedback and survey responses
Purpose of Using Information
bng365 collects and processes your information only for specific, legitimate, and clear purposes. We use your information only for the reasons it was collected and not beyond that.
2.1 Account Management and Security
We use your personal information to create, verify, and keep your account secure. This information is essential to confirm age verification (for users aged 21 and above) and to protect your account. It is also used to prevent identity theft and fraud.
2.2 Payment Processing
Financial information is used to process your deposit and withdrawal requests. This information is needed to verify transactions through bKash, Nagad and Rocket, and to detect suspicious financial activity.
2.3 Improving Gaming Services
By analysing your preferences and playing patterns we can recommend more relevant games for you. Our goal is to understand where you spend more time — whether slots, cricket betting, or live casino — and improve our services accordingly.
2.4 Providing Customer Support
To give you fast and effective resolution of your complaints, questions, or issues, our 24/7 live chat team can view your account and transaction information. This is used solely to resolve your issues.
2.5 Meeting Legal Obligations
We are required to store and process information in order to ensure responsible gaming, prevent money laundering, and comply with applicable legal regulations. This is done for your protection.
2.6 Promotional Communications
With your consent we may send updates about new bonuses, promotions, or games. You can withdraw this consent at any time — through account settings or via support.
Sharing and Disclosure of Information
bng365 never sells your personal information. However, information may be shared with trusted third parties in specific circumstances:
Payment Processors
Only the information necessary to complete transactions is shared with bKash, Nagad and Rocket. This information is governed by their own privacy policies.
Identity Verification Agencies
Identity document information may be shared with authorised verification agencies to complete the KYC process. This is essential for fraud prevention.
Legal Authorities
Information may be provided to relevant authorities in the case of a valid court order, investigation, or legal obligation. In such cases we provide only the minimum information required.
Technology Partners
Only the information necessary to deliver the gaming experience is shared with game providers (such as Pragmatic Play, JILI, Spribe) and technology service providers.
Analytics Services
Anonymous and aggregated usage data may be used in analytics tools to improve site performance. Your identity cannot be identified from this data.
What We Do Not Do
We never sell, rent, or exchange your personal information. Information is not disclosed to advertisers or unrelated third parties.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the bng365 website. Cookies are small text files stored on your device that help the site operate more effectively.
4.1 Essential Cookies
The site cannot function properly without these cookies. They are essential for maintaining login sessions, ensuring security, and saving form data. There is no option to disable these cookies as they are part of the core service.
4.2 Functional Cookies
These cookies are used to remember your language preferences, game settings, and previous visit information. They make your experience more personalised and convenient.
4.3 Analytical Cookies
Anonymous data is collected to understand which parts of the site are most popular, how users navigate, and where issues are occurring. This data helps us continuously improve our services.
4.4 Cookie Controls
You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may prevent some important features of the site from working. Cookie management methods differ across browsers — you can find more details in your browser's help section.
Data Security Measures
SSL Encryption
All data transferred between your browser and our servers is protected by 256-bit SSL encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems protect our servers from unauthorised access.
Access Controls
Only authorised staff can view your information for specific purposes — and all access is fully logged with an audit trail.
Secure Backups
Your information is regularly stored in encrypted backups, protecting it from data loss or accidental damage.
Data Retention Period
bng365 retains your information only for as long as it is necessary or legally required. The retention period depends on the type and purpose of the information.
6.1 Account Information
Account-related information is retained while your account is active and for a defined period after closure in accordance with legal requirements.
6.2 Financial Transaction Information
Retaining transaction information for an extended period may be legally required in accordance with anti-money laundering regulations and financial control requirements.
6.3 Data Deletion Requests
You may request deletion of information being held beyond legal obligations via live chat or email. However, some information may be required to be kept for a specified period due to ongoing legal or regulatory requirements.
Your Rights
As a user of bng365 you have several important rights regarding your own information. We respect these rights and act on them as promptly as possible.
Right to Access
You have the right to know what information we hold about you. Upon request we will provide you with a copy of the stored information.
Right to Rectification
You have the right to correct your information if it is incomplete or inaccurate. You can update your information at any time through account settings or support.
Right to Erasure
You may request deletion of your information beyond legal obligations. However, some information may be essential to retain for active accounts.
Right to Object to Processing
You have the right to object to marketing communications or certain types of data processing. You can unsubscribe from promotional emails at any time.
Right to Data Portability
You have the right to receive your information in a common, machine-readable format. Let the support team know and we will provide it.
Right to Restrict Processing
In certain circumstances you may request that processing of your information be temporarily restricted, such as while a dispute about the accuracy of the information is ongoing.
To exercise your rights: contact our 24/7 live chat or send an email to [email protected]. We are committed to responding to your request within a reasonable time.
Protection of Minors
bng365 is for users aged 21 and above only. We do not knowingly collect any information from minors. Age is verified at the time of account registration and accounts belonging to minors are closed immediately.
If we become aware that information from a minor has been collected inadvertently, we will delete that information immediately and close the relevant account. If parents or guardians believe their child is using this site, please contact our support promptly.
Policy Changes and Updates
bng365 may update this privacy policy from time to time. If there are any significant changes to the policy we will notify you by email or through a notice on the site.
Continued use of the site after changes have been made will be considered as your agreement to the new policy. We therefore recommend visiting this page periodically to stay informed about the updated policy.
The latest version of this policy will always be available on this page. The "Last Updated" date at the top of the page indicates the date of the most recent change to the policy.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy or the handling of your information, please contact us:
We aim to resolve complaints effectively. After receiving your complaint we will take steps to investigate and resolve it as quickly as possible.